SmallBizGenius Analysis
Spanx receives mixed feedback regarding its clothing and shapewear. While some customers rave about the comfort, fit, and style of certain items like the AirEssentials line, others report issues with quality, sizing inconsistencies, and customer service.
Category Breakdown
Scores based on analysis of 280 recent reviews
AirEssentials Collection
8.5/10The AirEssentials line is consistently praised for its exceptional comfort, soft materials, and stylish designs. Reviewers often describe it as perfect for travel, working from home, and everyday wear, with many stating it's their favorite Spanx product.
20 reviews mention thisProduct Quality
5.5/10Many reviewers express concerns about the quality of Spanx products, citing issues such as cheap materials, seams coming loose, and fabrics pulling after washing. Some compare the quality to less expensive brands, questioning the value for the price.
30 reviews mention thisSizing Inconsistencies
5.0/10A recurring complaint is sizing inconsistencies across different Spanx items. Customers report that items in the same size can vary significantly, leading to frustration and the need for exchanges or returns.
15 reviews mention thisCustomer Service
6.0/10Customer service experiences are mixed, with some reviewers praising the helpfulness and responsiveness of Spanx representatives, while others report difficulties reaching customer service, slow response times, and issues with returns or refunds.
20 reviews mention thisComfort and Fit
8.0/10Many customers appreciate the comfort and flattering fit of Spanx clothing and shapewear. They highlight the soft, stretchy fabrics and the way the products smooth and shape their figures.
25 reviews mention thisReturns & Exchanges
6.5/10Several reviewers have experienced problems with returns and exchanges, including difficulties with the process, delays in receiving refunds, and issues with final sale items.
10 reviews mention thisPros & Cons
What Customers Love
"AirEssentials are my go to pieces for working from home and traveling. Authentic360 jeans fit like a glove and love in all the right places."
"Spanx puts confidence in your wardrobe! From the booty boost leggings that create shape in all sizes to the air essentials that are a daily wear for comfort and style!"
"I had an issue with pants that I ordered from Spanx and instead of being rigid with their rules, the associate immediately offered to help. And she did."
"I’m obsessed with everything Spanx! I currently own a lot of their items from their active line to everyday wear..."
"I normally wear petite and they have great size options and perfect fitting that I absolutely love."
Common Complaints
"Recently purchased two matching sets however the qualities is poor and the material is cheap. The quality was the same as the $20 matching sets I can get at Costco."
"I ordered three pair of jeans from Spanx.com all in the same size. Two were final clearance. All of the pants have a different waist size by almost 2 inches."
"No customer service at all. No phone number to contact a person. Order from a place you can actually speak to someone."
"Never got my refund sent over to Shop. The order was made first of February. order 079220019768150. I am still paying on a full order!!!!"
"Super frustrated for final sale, “no returns” when the sizing is so off."
Common Questions About Spanx
Answers derived from customer review patterns
Is Spanx legit and trustworthy?
Spanx is a well-known brand, but customer reviews suggest a mixed experience. While many customers praise the comfort and style of certain products, particularly the AirEssentials line, a significant number report issues with product quality, sizing inconsistencies, and customer service. Some reviewers question the authenticity of reviews on the Spanx website, suggesting potential filtering of negative feedback. Therefore, while Spanx is a legitimate company, potential buyers should be aware of the reported issues and carefully consider their purchase.
Based on 45 reviewsDoes Spanx have good customer service?
Customer service experiences with Spanx appear to be inconsistent. Some reviewers praise the helpfulness and responsiveness of customer service representatives, citing positive experiences with exchanges and issue resolution. However, many others report difficulties reaching customer service, slow response times, and problems with returns or refunds. The lack of a phone number for direct contact is a common complaint. Therefore, customer service quality seems to vary, and there's a risk of encountering challenges when seeking assistance.
Based on 20 reviewsIs Spanx worth it for small business?
Whether Spanx is worth it for small business owners depends on their specific needs and priorities. If comfort and style are paramount, and the budget allows for potentially higher prices, Spanx's AirEssentials line may be a worthwhile investment for work-from-home attire. However, the reported issues with product quality, sizing inconsistencies, and customer service should be carefully considered. Small business owners seeking reliable and consistent apparel may want to explore alternative brands with more consistently positive reviews.
Based on 15 reviewsWhat is Spanx's return policy like?
Spanx's return policy allows returns of unworn items with tags attached within a certain timeframe (typically 30 days). However, a significant caveat is that final sale items are not eligible for return or exchange, regardless of any quality or sizing issues. Some reviewers have reported difficulties with the return process, including delays in receiving refunds and challenges in contacting customer service for assistance. Therefore, it's essential to carefully review the return policy and be aware of the potential limitations before making a purchase.
Based on 10 reviewsWhat are the common complaints about Spanx leggings?
Common complaints about Spanx leggings include issues with product quality, such as seams coming loose and fabrics pulling after washing, especially with the faux leather leggings. Sizing inconsistencies are also a frequent concern, with customers reporting that leggings can run too small or too large. Some reviewers also find the material uncomfortable, describing it as feeling like rubber or being too tight. These issues contribute to dissatisfaction and questioning the value for the price.
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